How long does my order take to ship?

At The Painted Oyster, each piece is individually finished by hand and carefully prepared for its next home. Our shipping and handling process reflects the same level of care and attention that goes into every shell.

Processing Time

Each oyster shell is made to order or finished in small batches to ensure quality and detail.

• Orders are processed within 3–5 business days

• Custom or bulk orders may require additional time, which will be communicated at the time of purchase

• You will receive a confirmation email with tracking information once your order has shipped

Packaging

Your order is packaged with both protection and presentation in mind.

• Each shell is individually wrapped and cushioned to prevent damage

• Finished with our signature packaging, designed to feel elevated and gift-ready

• Wherever possible, we use responsibly sourced and recyclable materials

Because of the delicate, glass-like finish and gold edging, we take extra care to ensure your piece arrives exactly as intended.

Do you offer international shipping? 

The Painted Oyster offers select international shipping for customers who value curated, small-batch pieces and understand the care required to deliver them properly.

Where We Ship

• Currently available to United States and select international destinations

• If your country is not listed at checkout, we can often arrange shipping by request

What to Expect

• Shipping rates are calculated based on destination and package size

• Delivery timelines typically range from 7–21 business days, depending on location

• All international orders include tracked shipping

Duties & Customs

• International orders may be subject to customs duties, taxes, or import fees

• These are not included in our pricing and are the responsibility of the customer

• We recommend checking your country’s import policies before ordering

Packaging for Distance

Because our shells feature delicate finishes and gold detailing, international shipments are:

• Reinforced with additional protective layers

• Packed to withstand longer transit times without compromising presentation

Large or Hospitality Orders

For hotels, events, or bulk international orders:

• We coordinate logistics, timelines, and packaging directly

• This ensures consistency and quality at scale

What is your return policy? 

Be clear, be confident and don’t overthink it. The beauty of your story is that it’s going to continue to evolve and your site can evolve with it. Your goal should be to make it feel right for right now. Later will take care of itself. It always does.